Job Description

Desktop Engineer - Navi Mumbai

Hardware & Software diagnosis for desktops, laptops, smart phones & printers with in defined SLA guidelines.

• Handle daily technical support activities (Hardware & Software diagnosis) for desktops, laptops, smart phones & printers with in defined SLA guidelines.
• Update call closure with details of solution provided on service desk tool immediately after call closure. Return defective spares on time to stores.
• Setup desktop computers / laptops and peripherals (printers, scanners etc.) and test network connections.
• Install and test desktop software applications Office, Acrobat, Mail, SAP client etc. and internet browsers.
• Test computers periodically for Antivirus, Patches, disk fragmentations & windows updates etc. to ensure proper functioning of computer systems.
• Setup computers and install software for various applications and programs.
• Adhere to policies as per organization directives.
• Asset (Software & Hardware) management.
• IMAC (Install, Move, Add & change) related support activities.
• Develop and manage effective professional working relationship with client.