Skills:
Windows OS troubleshooting, Active Directory management, Remote desktop software (e.g., TeamViewer), Microsoft 365 administration, Network configuration and diagnostics, Hardware repair and maintenance, SCCM (System Center Configuration Manager), imaging and reimaging,

Company Overview

EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, is a leading IT services provider across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies including desktop, server, network, and data center solutions. eilglobal.com.au.

Job Overview

We are seeking a Junior Desktop and Network Support Specialist for a part-time role based in Brisbane. As a vital member of our support team, you will be responsible for ensuring seamless IT operations by providing exceptional desktop and network support. This role demands a proactive approach to troubleshooting and an eagerness to learn and grow within a dynamic IT environment at EIL Global.

Qualifications And Skills

• Excellent troubleshooting skills for Windows OS, a critical role component (Mandatory skill).
• Experience in Active Directory management to ensure the efficient operation of user access and system security.
• Proficiency in remote desktop software like TeamViewer to assist in remote troubleshooting and support.
• Strong knowledge of Microsoft 365 administration to manage productivity tools and email services effectively.
• Competence in network configuration and diagnostics to maintain optimal network performance and connectivity.
• Experience in hardware repair and maintenance for essential support and equipment upkeep.
• Familiarity with SCCM (System Center Configuration Manager) for deploying, managing, and updating enterprise systems.
• Skills in imaging and reimaging desktop systems, ensuring rapid deployment and restoration of systems.
  
  

Roles And Responsibilities

• Provide first-level support to desktop users and ensure effective troubleshooting of issues promptly.
• Assist in the management and maintenance of network infrastructure to guarantee business continuity.
• Utilize remote desktop software to resolve support incidents efficiently and enhance user experience.
• Manage user accounts and security settings via Active Directory, maintaining enterprise security standards.
• Perform regular maintenance and repair of hardware, ensuring readiness and functionality.
• Administer Microsoft 365 tools and services, ensuring user access and productivity.
• Employ SCCM for managing software distribution, patch management, and desktop configurations.
• Collaborate with the IT team to deploy, image, and reimage desktops and laptops, ensuring quick rollouts.
  
  

Please share updated CV or references (friends who will be interested) to [email protected].