Role Name: Deskside Support / Support Agent / Customer care Executive /Support Coordinator

Location: Indianapolis, IN (Onsite from day one )

Duration: Contract

Job Description

Client are looking for Call Center agents. These people create IT Service Requests for clients calling them via a toll free number. They have basic skills in comparison to Desktop Engineers. They also focus more on customer handling to understand their grievance, map it to the right service queue and capture appropriate notes in the ticket and route them to the correct agents

" Desktop support engineer or Support Engineer

" L1, l2 Support

" Configuration

" 4+ years' experience

" Rotational shift might be there

Thanks & Regards

Ankur Raghav

Team Lead

Direct: +1 609-766-0119

Email: [email protected]

4365 Route 1 South, Suite 105 Princeton, NJ 08540