Job Role : Desktop Support Specialist Location : San Diego, CA Job Description: * Imaging and new PC Deployment * Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching. * Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams. * Good at troubleshooting skills and imaging * Experience on ServiceNow ticketing tool will be a plus. * Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals. * Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training & Knowledge Articles as required for end-user support global teams. * Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining. * Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity. * Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. Zensar may not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar. Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration. Zensar values your privacy. We'll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice.