Design Program Manager - AI Commerce

Position Overview

The Design Program Manager for AI Commerce will spearhead the development and implementation of innovative design strategies that leverage AI and machine learning technologies to enhance user experience and drive e-commerce solutions. This role is pivotal in managing cross-functional teams, ensuring that design initiatives align with business goals and market needs. This is a 9-month, 40 hours per week contract role.

Key Responsibilities

• Lead and manage the development of 0-1 design initiatives, integrating AI-driven solutions into commerce products to create groundbreaking, innovative user experiences from the ground up.
• Collaborate with cross-functional teams, including AI engineers, product managers, and UX/UI designers, to define, prototype, and launch new AI-powered features for commerce platforms.
• Drive the design of AI-powered products and features in their early stages, ensuring a user-centric approach while aligning with business objectives and technical capabilities.
• Define and manage the roadmap for new AI and commerce design initiatives, balancing rapid experimentation with strategic long-term goals to ensure successful, scalable product launches.
• Partner with research on efforts to develop personas and journey maps that inform AI and commerce product designs, ensuring solutions meet real user needs and deliver seamless, personalized experiences.
• Advocate for best practices in AI-driven design, ensuring the team leverages cutting-edge AI advancements to deliver innovative commerce solutions that drive business growth and user satisfaction.
  
  

Qualifications

• Experience working with product teams or programs from road mapping through delivery.
• Proven expertise in collaborating with senior leadership, UX/UI designers, engineers, and product teams to deliver high-quality design systems that align with business and user goals.
• Extensive experience in program management methodologies (e.g., Agile, Scrum) with a deep understanding of design tools (Figma, Sketch, etc.) and version control systems (GitHub, Abstract).
• In-depth knowledge of design system terminology and concepts, including design tokens, components, patterns, and atomic design principles, with the ability to drive their practical implementation and scalability.
• 7+ years of experience in design operations, design program management, or a similar role within a fast-paced environment.
• Expert in applying user-entered design methodologies, design thinking, and inclusive design best practices to product development.
• Proactive approach to work, comfortable in ambiguity with an ability to get work organized and completed.
• Experience with design tools and project management software (e.g., Asana, Figma, Jira).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Strategic thinker with a focus on growth, innovation, and continuous improvement.
• Ability to thrive in a dynamic and rapidly changing environment.
  
  

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

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Donna Ruch - Senior Recruiter, National Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.

This job was first posted by Creative Circle on 04/02/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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