Job Description

Position: Dy Manager-Software Implementation & Customer support

Location: Chennai

Industry: Green Sand Foundries / Metal Casting / Industrial AI Solutions

Company Overview:

Our client is an industry leader in AI-based software solutions tailored for green sand foundries. Their advanced platforms drive efficiency, reduce waste, and enhance overall foundry performance. As the company expands its presence, it seeks a dynamic and experienced implementation professional to lead customer-facing projects and support seamless solution adoption.

Position Overview:

We are looking for a Software Implementation & Customer Relations Leader with deep domain expertise in green sand foundries. This individual will lead software deployment projects, manage client relationships, resolve foundry-related issues, and ensure successful adoption of our AI-powered solution.

Key Responsibilities:

Project Management & Implementation

• Develop and oversee project plans, budgets, and timelines for software deployments.
• Coordinate effectively with internal teams (Development, IT, Engineering) and client stakeholders.
• Lead end-to-end implementation, including system configuration, testing, and go-live support.
• Deliver product demonstrations and proof-of-concept sessions to potential clients.

Client Engagement & Support

• Serve as the primary point of contact during the implementation phase and beyond.
• Build and maintain strong, trust-based relationships with clients.
• Conduct training sessions and workshops for client teams.
• Gather and analyze user feedback to improve the client experience.

Domain & Technical Expertise

• Respond to technical queries related to green sand moulding and foundry operations.
• Monitor live foundry processes and provide expert troubleshooting support.
• Guide clients in optimizing green sand quality, additive usage, and production efficiency.
• Integrate solutions with ERP systems and SCADA platforms for enhanced process visibility.

Leadership & Collaboration

• Lead and motivate cross-functional implementation teams.
• Collaborate closely with Sales, Product, and Marketing teams to enhance onboarding and customer success.
• Share field insights to influence product innovation and maintain industry relevance.

Desired Candidate Profile:

• Qualifications: B.E. / B.Tech in Metallurgy, Materials Science, Mechanical Engineering, or a related field.
• Experience: 6–8 years of relevant experience in the foundry and metal casting industry.
• Strong project management and communication skills.
• Hands-on experience with green sand systems and industrial automation tools is preferred.
• Ability to travel as needed and work closely with clients onsite.

Perks and Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health insurance.
• Collaborative and inclusive work culture.

CTC: Maximum gross up to 10 LPA

Pl share your updated resume to [email protected]