Government of the District of Columbia

Office of the Chief Financial Officer (OCFO)

Deputy Director, Customer Service Administration

$143,856.00 - $185,256.00

The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a Deputy Director, Customer Service Administration. This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Customer Service Administration (CSA). The incumbent assists the Director with carrying out the CSA's mission by planning, developing, evaluating and implementing programs and activities.

Duties include but are not limited to:

• Providing daily direction and coordination of the walk-in center, call center, e-services center, and correspondence unit
• Ensuring that the tax activities of the District are completed in accordance with all applicable and appropriate laws and accounting procedures
• Providing directives, advice and guidance on technical issues of tax law, regulations, policy and procedures
• Identifying and resolving operational problems
• Setting standards, objectives and deadlines prescribed by the statute or the Director
• Studying, identifying and documenting improved concepts and methods for more efficient operations
• Preparing periodic and special reports of activities of the administration
• Assisting the Director with responses to issues referred from the Executive Office of the Mayor, City Council, Congress and various tax advocacy groups
• Performing other related duties as assigned

MINIMUM QUALIFICATIONS: Six (6) years of progressive experience working in a high volume customer service call center to include three (3) years of managerial experience performing the related duties and responsibilities such as planning, organizing, coordinating, directing, reviewing, monitoring, and evaluating the activities of an administration. Excellent oral and written communication skills. Knowledge of federal, state, and local tax laws preferred. Applicants who possess a bachelor's degree are desired.

For initial review, please submit your resume to the Office of the Chief Financial Officer, Human Resources Division, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024 or to [email protected]

To complete an application or for additional details related to this vacancy, please visit governmentjobs.com/careers/dc and reference announcement number: 25-AD-OTR-0006.

The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance.

The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER