Deployment Specialist

75-100% Travel based out of Reston, VA

TS/SCI Required

We are looking for someone who loves to be on the go and interact with many different types of people. This is a great role for a Desktop Support Technician to get experience with several different types of systems!

The Deployment Specialist is a member of the Site Deployment workstream, responsible for the execution of workstation and printer installations.

Job Duties and Responsibilities

• Plans and implements complex changes on production systems.
• Analyzes and assesses the impact and risk of complex risk changes on production systems.
• Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
• Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
• Deploys complex system build outs and leads backup strategies.
• Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
• Analyzes system performance indicators and recommends improvement actions.
• Monitors vendors' release notes and plans necessary upgrades and patches as required.
• Creates and reviews technical system recovery plans.
• Coaches less experienced staff in the supported products and best practice for production support.
• Performs major upgrades of systems and associated products/software solutions.
• Acts as a technical lead for one or more client services.

Minimum Qualifications

• Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
• 1-2+ years' experience as a Desktop Support Technician providing support for the implementation and maintenance of IT systems including day-to-day operations, monitoring and problem resolution

Clearance Requirement

• Active TS/SCI
• Security + Certification

Job Specific Skills

• Experience with cross connecting LAN cabling in wiring closets and at desktops in an orderly manner.
• Experience with deploying workstations in office spaces where working under desks to route and connect cables is necessary
• Experience with customer service as it relates to deploying workstations in occupied office spaces.
• Experience configuring the workstation BIOS.
• Understanding of network cable types cat 5, cat 6 (copper) and optical cable types LC, SC
• Understanding of workstation video and USB connector types and converters
• Understanding of TEMPEST guidelines as they apply to desktop systems.
• Ability to execute work with precision in time sensitive outage scenarios.
• Effectively communicate status changes to impact
• Detail-oriented.
• Ability to multi-task
• Flexible schedule to support requirements as assigned.
• Strong organizational skills

Other Job Specific Skills

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace, and storage technology.