About the Company - A leader in the enterprise networking and internet infrastructure industry seeks a Deployment Operations Manager to join their growing team. This is a direct-hire opportunity!

This role is critical to our success. The Deployment Operations team delivers our mission by designing and deploying networks at scale. Leveraging our hardware and software platform, Deployment Operations is a fundamental product pillar at our company. We are building the operational capacity to deploy at any scale while delivering a productized experience that enables anyone to deploy and manage enterprise-grade networks. Our networks are critical infrastructure - we are committed to democratizing access to state-of-the-art connectivity as it becomes increasingly fundamental to modern life. To keep pace with our accelerating growth, we are hiring for the Deployment Operations team to deploy networks to customers ranging from the fastest growing AI companies, to the most established retailers and logistics companies, to the best schools and universities. This is a fantastic opportunity for someone eager to join a multi-disciplinary team, learn technical networking, improve our tools and process, and execute with precision and scale.

About the Role - You will have an impact by:

• Deploying our product across millions of square feet of commercial real estate
• Ensuring stellar customer experience at scale by working cross-functionally with sales, customer success, technical support, and engineering
• Accelerating operational capacity growth by refining our process and product
• Empowering our supporting team of remote project coordinators through effective management, clear communication, and process improvement in service of scale
• Improving our cost efficiency and deployment quality by nurturing partnerships with installation vendors

Responsibilities - Manage 5-15 concurrent network deployment projects of varying complexity and timelines, from same-day activations to 6-month buildouts. Serve as the primary customer contact throughout the project lifecycle, maintaining at least weekly touchpoints with each customer. Translate business requirements into appropriate technical solutions by coordinating with internal teams and making judgment calls on product features and design decisions. Identify and resolve technical issues, scheduling conflicts, and customer requests that arise during deployments. Ensure projects meet established go-live dates, cost targets, and quality standards that result in resilient networks requiring minimal ongoing support.

Qualifications - 1-4 years of experience managing technical implementation projects that demonstrate ability to coordinate stakeholders and translate requirements into action plans, though candidates with fewer years but exceptional networking experience or more years with transferable skills may still be considered. We are open to on-site and remote candidates.