Job Overview

This is an exciting opportunity to join our dynamic team as a Receptionist/Administrator in the dental service.

Part time in Eaglestone Health Centre, Hospital Campus Milton Keynes- 4 days per week: Monday, Tuesday, Wednesday, Thursday (08.45 - 16.45)

*Please note that the use of AI is monitored and if used in your application must be declared*

Main duties of the job

To provide comprehensive reception duties as part of a frontline team delivering a high-quality service to patients and staff. The postholder will liaise extensively with patients and staff making all appointments for patients.

In addition, there is responsibility for accurate financial transactions including banking, reconciliation and debt collection. The postholder will be required to cover at other sites across the dental service.

Please note there are new visa changes in place from 9th April 2025, the eligibility for a sponsorship has changed. Before submitting your application, please check out below link for further information regarding the qualifications or salary requirement to qualify for a skilled worker sponsorship:New rules to prioritise recruiting care workers in England - GOV.UK

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Working for our organisation

Milton Keynes Community Health Services is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported.

Detailed Job Description And Main Responsibilities

**Please see full job description for further information**

Following a period of training, be competent in all reception sites across the service and with all relevant procedures.

• Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
• Calm and effective communication when dealing with potentially inflammatory situations with service users to enable accurate information gathering and de-escalation.
• Use advanced communication skills when dealing with patients who may have additional needs, dental phobia or exhibit challenging behaviour.
• Liaise with receptionist colleagues across all dental sites to ensure timely access for all patients.
• Receive patients and prepare or advise them as necessary for their clinical care.
  
  

Person specification

Qualifications

Essential criteria

• Minimum of 3 GCSE's or equivalent
  
  

Desirable criteria

• Relevant NVQ's e.g Customer care or administration
• Trained and examined in word processing and keyboard skills
  
  

Experience

Essential criteria

• Experience of keyboard and willingness to learn computerised systems
• Experience in a Reception or Customer service role
• Experience of management of appointments and accurate handling of cash, receipts and banking procedures
• Experience of Microsoft Office Excel, Word, Outlook
  
  

Desirable criteria

• Experience of working in the NHS
• Experience of working with a dental or medical team
• Experience of dental software systems preferably R4
  
  

Personal Disposition

Essential criteria

• Willingness to travel to different locations to undertake role effectively
• Adaptable to changing circumstances and flexible in approach to working
• Awareness and acceptance of rights, needs and respect accorded to colleagues and service users. E.g. equal opportunities/diversity/cultural differences
• Car driver and use of car
  
  

Knowledge

Essential criteria

• Understands & promotes equality, diversity and human rights in accordance with legislation, policy and procedures
  
  

Key Skills/Abilities

Essential criteria

• Demonstrable computer skills
• Clarity of expression and ability to communicate with members of the public from many diverse groups