Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? Delivery Leader specializing in IT Supply Chain Solutions, you will be at the forefront of our client engagements, forging strong partnerships and ensuring the successful delivery of IT services and projects that transform their supply chain operations. You will act as a trusted advisor to our clients, deeply understanding their strategic objectives and translating them into impactful IT solutions. Leading cross-functional teams, you will champion a client-first approach throughout the delivery lifecycle, ensuring exceptional service, fostering collaboration, and ultimately driving significant value and long-term relationships. Your focus will be on leading with influence, guiding clients towards optimal solutions, and ensuring our services consistently exceed their expectations Job Title: Delivery Manager - IT Supply Chain Solutions. Location: Atlanta, Georgia Position type: Fulltime Responsibilities: * Strategic Client Partnership: Develop and cultivate deep, strategic partnerships with key client stakeholders, understanding their business vision, supply chain challenges, and IT priorities. * Trusted Advisor Role: Serve as a trusted advisor to clients on IT solutions and strategies that align with their supply chain goals, providing insights and recommendations based on industry's best practices and our company's expertise. * Client Advocacy: Act as the voice of the client within our organization, ensuring their needs and perspectives are understood and integrated into our delivery processes. * Solution Leadership: Lead the definition and articulation of IT supply chain solutions that directly address client business requirements and deliver measurable outcomes. * Delivery Oversight with Client Focus: Oversee the planning and execution of IT supply chain projects, ensuring a strong focus on client satisfaction, clear communication, and proactive management of expectations. * Collaborative Team Leadership: Lead and inspire cross-functional delivery teams, fostering a collaborative environment where team members are aligned with client objectives and empowered to deliver exceptional results. * Value Realization: Work closely with clients to define and track key performance indicators (KPIs) to demonstrate the value and impact of the delivered IT solutions on their supply chain operations. * Risk and Issue Leadership: Proactively identify and lead the mitigation of project risks and issues, ensuring transparent communication with clients and collaborative problem-solving. * Account Growth and Opportunity Identification: Proactively identify opportunities for expanding our services within client accounts, aligning our capabilities with their evolving supply chain IT needs. * Client Communication and Engagement Leadership: Lead all aspects of client communication, including executive-level presentations, progress updates, and strategic discussions. * Service Excellence Champion: Drive a culture of service excellence within the delivery team, continuously seeking ways to improve client satisfaction and delivery outcomes. * Contract and Expectation Management: Lead the management of project scope, contracts, and client expectations, ensuring alignment and mutual understanding. * Conflict Resolution and Negotiation Leadership: Effectively lead the resolution of any conflicts or disagreements with clients, ensuring mutually beneficial outcomes. Qualifications: * Bachelor's degree in information technology, Supply Chain Management, Business Administration, or a related field. * 15 + years of progressive experience in IT project or program management, with a strong emphasis on delivering IT solutions within the supply chain domain for external clients, and demonstrable experience in leading client relationships. * Proven track record of building and maintaining strong, long-term relationships with clients, particularly within the supply chain sector. * Deep understanding of supply chain principles, processes, and related IT systems. * Significant experience in a client-facing role within an IT service company or consulting environment, with a focus on understanding and addressing client business needs. * Excellent leadership, communication (both written and verbal), presentation, and interpersonal skills, with a proven ability to influence and negotiate with clients at all levels. * Strong business acumen and the ability to understand the strategic context of client engagements. * Experience in leading and motivating cross-functional teams in a client-centric environment. * Proficiency in project management tools and software. * Experience managing and navigating complex client organizations. * Relevant certifications such as PMP, CSM, or equivalent leadership-focused certifications are highly desirable. Preferred Qualifications: * Experience with specific supply chain software platforms and vendors, and the ability to articulate their value to clients. * Consulting experience in the supply chain IT domain, with a focus on client relationship management. * Experience in pre-sales activities, including leading client discovery sessions and contributing to proposal development. * Familiarity with value selling methodologies and demonstrating ROI to clients. Personal Attributes: * Exceptional client focus and a passion for building strong partnerships. * Strong executive presence and the ability to command respect and trust. * Highly influential with excellent negotiation and conflict resolution skills. * Strategic thinker with the ability to understand the big picture and translate it into actionable plans for clients. * Proactive and results-oriented with a strong commitment to client success. * Excellent judgment and decision-making skills in a client-facing context. * High level of emotional intelligence and empathy in client interactions. Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: https://www.zensar.com/careers/who-we-are Ready to #ExperienceZensar? Begin your application by clicking on the 'Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to [email protected].