Job Purpose

We are seeking a Delivery Business Application Manager to oversee the implementation, maintenance, and optimization of enterprise applications that support business operations. This role requires strong technical expertise, business acumen, and project management skills to ensure that our business applications align with company objectives and drive efficiency. The ideal candidate will work cross-functionally with IT, operations, finance, and other departments to enhance application performance and user experience

Key Responsibilities

• Application Strategy & Management: Develop and execute the strategy for business applications to support organizational goals.
• Implementation & Optimization: Oversee the deployment, configuration, and continuous improvement of business applications such as ERP, CRM, HRIS, and other enterprise systems.
• Cross-functional Collaboration: Work with business stakeholders to gather requirements, identify system gaps, and implement solutions that enhance operational efficiency.
• Vendor & Stakeholder Management: Manage relationships with software vendors, negotiate contracts, and coordinate system upgrades and integrations.
• System Integration & Automation: Ensure seamless integration between business applications and other enterprise systems.
• User Training & Support: Provide guidance, training, and support to end-users, ensuring they can effectively utilize applications.
• Security & Compliance: Ensure business applications meet security, data privacy, and compliance standards.
• Performance Monitoring & Reporting: Track system performance, troubleshooting issues, and recommended improvements.
• Project Management: Lead business application projects, ensuring timely delivery and alignment with business objectives.

Key Competencies

• Bachelor’s degree in information technology, Computer Science, Business, or a related field, MBA
• 12-15 years of experience in managing enterprise applications such as ERP, CRM, HRIS, or financial systems.
• Strong understanding of business processes and how applications support them.
• Experience with software implementation, configuration, and integration.
• Knowledge of IT governance, data security, and compliance best practices.
• Familiarity with cloud-based applications and SaaS platforms.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and stakeholder management abilities.
• Experience working with vendors and negotiating software contracts.

Good to Have Skills

• Experience with platforms like SAP, Oracle, Salesforce, Microsoft Dynamics, Workday, or ServiceNow.
• Certifications in project management (PMP, Agile, Scrum) or IT (ITIL, CISSP).
• Knowledge of automation, AI-driven business applications, or low-code/no-code solutions.

Why Join Us?

• Be part of a growing organization driving digital transformation.
• Work in a collaborative and innovative environment.
• Competitive salary, benefits, and career growth opportunities