General Position Description

The Program Manager is responsible for supervising the work of Direct Support Professionals (DSP) and Site/Field Supervisors ensuring that agency policies and procedures are implemented while upholding company core values and mission. In addition, the Program Manager is responsible for program oversight and ensuring the delivery of quality services.

Broad Areas of Responsibility

Responsible for assisting in recruiting, selecting, and supporting Direct Support Professionals; providing training and mentoring to new and existing employees; guiding and supervising the work of Direct Support Professionals by setting clear expectations and monitoring progress, providing feedback regarding performance regularly as well as conducting annual performance evaluations; recognizing and valuing the skills and input of employees; implementation of creative scheduling and accountability. Participating in agency activities, serving on committees, and communicating the agency’s values and principles to others.

Minimal Qualifications

- High school degree or equivalent.

- Associates degree or certificate in a human services field or equivalent experience.

- 5 years of direct support experience in community human services

- Proficient computer skills

- Valid driver’s license, insured personal vehicle

- Able to pass criminal background check and have safe driving record

- Proficiency and/or fluency in American Sign Language (ASL)

- Awareness of and sensitivity to Deaf culture

- All required annual trainings current & LMS trainings current; if not, provide an action plan of how this will be completed.

Desired Qualifications

- A Bachelor’s degree or equivalent experience.

- 3 years of previous supervisory experience

Competency Areas

1. Professionalism, Ethics & Workplace Behaviors

2. Supervision, Management & Retention

3. HR Policies, Procedures & Practices

4. Recruiting, Interviewing & Hiring

5. Employee Orientation & Onboarding

6. Employee Training & Professional Development

7. Program Operations & Administration

8. Delivery of Quality Direct Support Services

9. Teamwork & Communication

10. Organization & Task Management

11. Professional Development & Well-being

12. Deaf Services Specialty

Apply at www.perspectivescorporation.com/apply