One of our large clients is seeking a number of Data Center Technicians to join one of the fastest growing technology companies in the Memphis, TN area. This person would be required to live in, or relocate to Memphis, TN. As a Senior Data Center Technician with our client, you will oversee the health and performance of our server and network infrastructure across Data Centers and Global Points of Presence.

Your key responsibilities will include:

• managing critical metrics such as mean time to detect (MTTD) and mean time to repair (MTTR). You excel at following instructions, learning quickly, and paying close attention to details.
• You are readily available via cell phone and can promptly respond to onsite emergencies as required.
• You possess comprehensive knowledge of the equipment under your care, enabling you to drive efficiencies and optimizations to streamline and enhance our server intake and repair processes.
• Report to the job site during initial construction and provide updates to the engineering team as required.
• Perform troubleshooting and monitoring of servers and network in data centers and global points of presence.
• Rack and stack data center network equipment. Maintain warehouse inventory and asset management using the internal system.
• Troubleshoot fiber/optics cables.
• Handle power supply cabling, installation, troubleshooting, and repair. Install racks, servers, and switches, including staging racks, cabling, powering up, and handing off hardware to the provisioning team for customer capacity.
• Respond to and resolve data center operations tickets used cross-functionally within the client via Jira.
• Create and maintain documentation of tasks and standard operating procedures. Receive and decommission data center hardware.
• Manage vendor returns for infrastructure under and out of warranty.
• Define, design, and implement network layouts and solutions within data centers.

Required Experience:

• 6+ years of experience working with server, storage, compute, and network hardware.
• 6+ Years of experience troubleshooting & repairing servers / networking infrastructure.
• 5+ years of experience in Inventory Management, ordering, receiving, shipping server & network equipment
• HS Diploma