Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.

About the Role:

• Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks.
• Contributes to initiatives for driving down incident rates and working with first line operations (and operations engineers within specialist functional teams, working with 2nd line operations) to improve service recovery times.
• Adheres to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved.
• Contributes to defining operational standards, procedures, and best practice.
• Operations Engineers within specialist functional teams may have compliance assurance responsibility.
• Works in close liaison with various operational, project, development and product teams as well working within the Service Organization to ensure ongoing service delivery and support can be maintained to agreed service levels.
  
  
  

About You:

• 3+ years as a Database Analyst/Engineer Bachelor’s Degree preferred in the following subject areas : Computer Science, Information Technology or related
• Strong Proficiency in the following skills is a must: T-SQL, Integration, High Availability Solutions, Query Optimization
• AWS Experience (specifically designing, implementing, and/or supporting RDS and Aurora)
• On-call troubleshooting experience
• Experience monitoring and acting on critical production issues (Datadog exp would be optimal)
• History of researching and resolving requests
• Knowledge in reporting and query tools and practices
• Knowledge in data management and data processing.
• Knowledge in database systems infrastructure and the underlying hardware.
• Ability to present ideas in user-friendly language
• Self-motivated and directed, with keen attention to detail
• Able to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented and collaborative environment
• Excellent interpersonal, written and oral communication skills.
• Support 24x7 Operations/Production SQL Server 2016+
• Monitor and act on production issues
• Enhance SQL monitoring process
• Review technical documentation for accuracy and completeness
• Automation through scripting, SSIS package & SSRS Report development
• Offer expertise and guidance for HA/DR strategies utilizing AGs, Mirroring, Log Shipping, etc.
• When performance issues arise, determine the most effective way to increase performance, server configuration changes, index/query changes
• Support scheduled and hotfix release deployments
• Assist in migrating databases and functionality to AWS and support the AWS environment
• Work with additional teams to migrate customer databases between environments (on prem to AWS, non-prod to prod, etc)
  
  
  

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  
  
  

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.