Resolves product or customer issues by determining root cause and offering the best possible resolution.
Initiates and maintains accurate records of product issues and resolutions
Expedites and facilitates communication between Customers, Software Dev. and Technical Support Team members
Provides and maintains accurate documentation of custom scripts, setups, and resolution procedures
Managing special projects, as assigned
Required Skill Sets
Problem Solving/Analytical Skills
Phone Skills
Communication Proficiency (Verbal and Written)
Good Customer Services Skills
Quality Focus
Product/Industry Knowledge
Documentation Skills
Windows Operating Systems
PC Proficiency
Education And Experience
Bachelor’s Degree in information technology or related field or minimum of 2 years computer and software service experience with either TCS’s TireWorks HD or Tire Power.
At least 1-2 years Database Management experience, specifically in MS SQL
T-SQL Scripting, required.
LAN knowledge
Helpdesk/Customer Service experience
QuickBooks and Great Plains knowledge
Web services and API experience
Crystal and SSRS Report experience
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