Role: * This role will be responsible for transitioning DBA support to a 24x7 delivery team. The resource will be responsible for aligning on standards with the customer and ensuring the team implements those standards within the first 12 months of the engagement. * Requirements * Qualification: B.Tech (Computer Sc) * Experience: 68 years * Mandatory experience of working in a support engagement * Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management. * Knowledge and experience of using ITSM tools like Service Now / Remedy. * Must be willing to be a lead for other middleware platforms. Database skillsets: * Primary: Microsoft SQL Server, DB2 * Secondary: MongoDB, MySQL, Postgres * Effective problem solving and root cause analysis skills. * Level 3 Administrative operational support of Microsoft SQL including HA Always On environments * Alert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles * Apply platform updates, patches, and configuration changes * Participate in risk and security related activities * Create incidents with vendor support as needed * Provide 24x7 oncall support as needed * Train L2 support engineers * Review existing business procedures and recommend and implement changes * Performance tuning * Ensure database backups are configured to meet defined RPO and RTO * Deploy and configure SQL monitoring tools * Automate data refreshes in lower environments * Own release management process for database servers * Skilled at defining business requirements * Excellent English communication skill '198417