About Us

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

Reporting to the Senior Manager, Global Technical Support as a Data Solutions Support Specialist, you are a level 2 subject matter expert and member of a best-in-class Global Support Team, that acts as the first and second point of contact for many of our end users around the global. As a member of this team, you will provide hands-on technical support to ensure that customer inquiries are handled professionally, efficiently, and in a timely manner. You may also be called on to assist the regional sales and technical teams with implementations, onboarding, and training.

The value our Support Team contributes to the success of our customer is of key strategic importance to the future of the company. We aim for a best-of-class Support organization with the ability to scale effectively as we continue to grow.

In this role, you will have the opportunity to:

• Deal directly with customer to provide accurate and timely resolutions to their inquiries, primarily by email, telephone, or remote sessions.
• Efficiently prioritize and triage technical support requests based on the issues presented.
• Follow up and track open support tickets to ensure satisfactory resolution.
• Work closely with the Data Solutions Team to develop onboarding and training content.
• When required, deliver, or assist with virtual or in person onboarding and training.
• Provide deployment assistance for the Data Solution Team.
• Creation of Self-Help Content
• Assist in the creation of Self- Help content such as quick start guides, learning paths, and On-Demand Training materials.
• Using the principles of KCS (Knowledge Cantered Support), contribute to the creation of structured, re-usable content for the knowledge base.
• Look for opportunities to improve processes and, where appropriate, design a solution and champion its adoption.
• When something has gone wrong and exposed an inadequate process, policy, or standard, contribute to solutions as appropriate which will prevent reoccurrence
• Work with the escalated technical staff, sales, and development teams and contribute to establishing suitable service levels for Seequent’s internal staff and customers.
• Contribute to the design and build of effective global, cross-functional resources to maintain agreed services levels affordably and effectively.
  
  

To be successful in this role, you should have:

• Minimum 2 years of experience in a geo-related science role or a support role within the earth sciences industry.
• Post-secondary degree in Data Management or Computer Science.
• Highly computer literate.
• Proficient in a variety of database management applications. Microsoft Office applications including Excel and MS Access
• Database engines and management tools including SQL and MongoDB are ideal.
• Reporting tools including Power BI and Pentaho, Rest API tools including Postman
• Troubleshooting web application communication using browser inspectors
• An interest in the automation of data processes and how this can improve business efficiencies.
• Excellent English language communication skills, both verbal and written. Secondary language communication skills, an asset.
• Excellent analytical, trouble-shooting and problem-solving skills with a focus on quickly identifying and resolving customer issues.
• Keen organizational skills with the ability to multi-task and prioritize conflicting demands effectively under tight time constraints.
• Ability to establish effective working relationships and collaborative work approaches with internal and external contacts.
  
  

Additional Information

Office-based working environment, work from our Toronto, Canada office three or more days per week.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

If this posting gets you excited about joining Seequent please apply now!

For more information about everything Seequent, please visit Seequent.com.

How To Apply

If this sounds like the role for you, apply today with a covering letter and CV.