Must Have Technical/Functional Skills * (Describe the top 5-10 responsibilities, tasks, and accountabilities. Please include approximate % of time they are doing each of these.) * % of Time * • Provide support for data file and processing errors and contribute to resolution documentation and continuous improvement efforts for preventing future errors. Will need to partner with multiple internal/external teams in providing support and communicate updates for issue resolution. * o Respond to and resolve data transfer and integration incidents * o Analyze issues to detect recurring problems. * o Assess severity of issues * o Partner with internal teams to resolve issues * o Document issue resolution and any mitigation plans/efforts for preventing the issue from reoccurring in the future 25% * • Build, construct, configure, and implement new managed file transfer integrations using scalable and reusable integration patterns. * o Identify end-user requirements * o Maintain all managed file transfer processes to standard levels and continuous improvement efficiencies. 25% * • High levels of technical communication with trading partners to work through the security integration requirements that Surest has. 15% * • Manage time and changing priorities with continuous communication to the team and trading partners with updates to the team Kanban process and board. 10% * • Contribute to monitoring 1000's of managed file transfer jobs to ensure their timely delivery and receipt. 10% * • Reflect and contribute to retrospective sessions that can make Surest Data Operations better (quality, lead time, efficiency, security, scalability, etc.) * o Maintain knowledge/technical documents 5% Roles & Responsibilities * Leads resolution of incidents * Plans changes including coordinating with the business and scheduling the change as well as implementing * Ensures appropriate check-out and validation * Has responsibility and capability to work multi-platforms * Works independently * Interprets policies and applies experience * Collaborates with stakeholders to understand business goals and evaluate impact to future system performance * Analyzes data to forecast needs, recommends, test and implement solutions to address * Participates in the development and modification of procedures * Participates in the development and modification of procedures; provides input to potential changes * Analyzes data to forecast needs, recommends, test and implement monitoring solutions to address * Understands how to navigate tools and processes * Breaks complex topics into meaningful chunks of information * Sorts through large amounts of data to assess for relevancy * Seeks out multiple sources to gather information * Identifies cause and effect relationships between known and unknown variables * Holds self-accountable for meeting high performance standards and agreed upon commitments * Takes responsibility for outcomes of actions and decisions * Identifies and analyzes options and selects course of action based on best fit with desired outcomes * Holds self-accountable for meeting high performance standards and agreed upon commitments * Takes responsibility for outcomes of actions and decisions * Identifies and analyzes options and selects course of action based on best fit with desired outcomes Experience working with AWS, Kafka, Databricks, Java, Python and SQL Salary Range: $90,000-$100,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1