Must Have Technical/Functional Skills

• (Describe the top 5-10 responsibilities, tasks, and accountabilities. Please include approximate % of time they are doing each of these.)
• % of Time
• Provide support for data file and processing errors and contribute to resolution documentation and continuous improvement efforts for preventing future errors. Will need to partner with multiple internal/external teams in providing support and communicate updates for issue resolution.
• oRespond to and resolve data transfer and integration incidents
• oAnalyze issues to detect recurring problems.
• oAssess severity of issues
• oPartner with internal teams to resolve issues
• oDocument issue resolution and any mitigation plans/efforts for preventing the issue from reoccurring in the future25%
• Build, construct, configure, and implement new managed file transfer integrations using scalable and reusable integration patterns.
• oIdentify end-user requirements
• oMaintain all managed file transfer processes to standard levels and continuous improvement efficiencies.25%
• High levels of technical communication with trading partners to work through the security integration requirements that Surest has.15%
• Manage time and changing priorities with continuous communication to the team and trading partners with updates to the team Kanban process and board.10%
• Contribute to monitoring 1000’s of managed file transfer jobs to ensure their timely delivery and receipt. 10%
• Reflect and contribute to retrospective sessions that can make Surest Data Operations better (quality, lead time, efficiency, security, scalability, etc.)
• oMaintain knowledge/technical documents5%
  
  

Roles & Responsibilities

• Leads resolution of incidents
• Plans changes including coordinating with the business and scheduling the change as well as implementing
• Ensures appropriate check-out and validation
• Has responsibility and capability to work multi-platforms
• Works independently
• Interprets policies and applies experience
• Collaborates with stakeholders to understand business goals and evaluate impact to future system performance
• Analyzes data to forecast needs, recommends, test and implement solutions to address
• Participates in the development and modification of procedures
• Participates in the development and modification of procedures; provides input to potential changes
• Analyzes data to forecast needs, recommends, test and implement monitoring solutions to address
• Understands how to navigate tools and processes
• Breaks complex topics into meaningful chunks of information
• Sorts through large amounts of data to assess for relevancy
• Seeks out multiple sources to gather information
• Identifies cause and effect relationships between known and unknown variables
• Holds self-accountable for meeting high performance standards and agreed upon commitments
• Takes responsibility for outcomes of actions and decisions
• Identifies and analyzes options and selects course of action based on best fit with desired outcomes
• Holds self-accountable for meeting high performance standards and agreed upon commitments
• Takes responsibility for outcomes of actions and decisions
• Identifies and analyzes options and selects course of action based on best fit with desired outcomes
  
  

Experience working with AWS, Kafka, Databricks, Java, Python and SQL

Salary Range: $90,000-$100,000 a year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.