Schedule:

• Must be open to working both day and night shift
• Will work 4 -day work week

Preferred:

• Hardware network troubleshooting, Linux/Unix based experience
• Network Certification
• CompTIA+

Years of Experience:

• 1 year of IT based experience

Job Details:

• As an Amazon Datacenter Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues.
• You create and maintain documentation on technologies you support and are able to effectively pass down knowledge of these technologies to junior staff.
• You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team.
• You have the ability to automate tasks with scripts when necessary.
• You work autonomously to resolve most support issues.
• You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects.
• You act as the initial escalation point for junior technicians.
• You understand all aspects of the equipment you support.
• You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

• Performing hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Reaching required amount of ticket resolves (based on building queue/MGR direction)
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
  

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [email protected] or fill out this form to request accommodations.