Data Center Support Technician

$24-$26 Target hourly rate

Greater Seattle , WA area

The Data Center Support Technician is responsible for all aspects of physical security at the data center. Reporting to the Data Center Facility Manager they oversee the physical security operations for the H5 facility, ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible for acting as a single point of contact for all customer engagement daily, handling incoming calls, ticket processing, incident management & coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. They will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network.. The DCST Lead will ensure all work performed strictly adheres to H5 policies, guidelines and standards. The Data Center Support Technician Lead is responsible for managing and supporting the Data Center Support Technician team, including scheduling, writing, or updating H5 processes and SOPs, and acting as a point of escalation for customer issues. Expertise in the essential duties below is expected. May be required to be on-call. The candidate must be willing to work shifts and weekends.

Essential Duties And Responsibilities

• Responsible for all aspects of physical security at the data center
• Video Surveillance
• Access Control administration
• Processing access requests
• Regular patrols
• Security policy enforcement
• Incident response
• Processing requests and engage with subject matter experts as appropriate.
• Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA’s maintaining detail written records.
• Provide escort duties for vendors as well as customer vendors.
• Perform basic remote hand support duties on behalf of customers.
• May be required to be on-call (24X7) in some instances.
• Support Service Order Installation, including all cross-connects and troubleshooting.
• Rack & stack customer equipment, installation of cage, cabling, and cable trays
• Monitor the health of building critical systems via BMS, Power, Cooling, and Fire systems.
• Monitor the health of access control, camera surveillance, and other intrusion detection systems.
• Monitor the health of critical IT systems such as servers, networks, and other hardware.
• Participate in scheduling and notification of infrastructure maintenance.
• Work with infrastructure maintenance vendors to ensure all processes and procedures are followed.
  

Experience/Degree Requirements/Certification:

Education:

• Minimum two (2) year college degree preferred
  
  

Experience:

• Excellent interpersonal and communication skills (written and oral)
• Familiar with physical security protocols
• Customer service experience
• IT system qualifications will be required if not already certified
  
  

Skills and Abilities:

• Competent in the use of Windows, MAC and IOS systems
• Organization and time management skills
• Must be a self-starter, able to work in a fast paced constantly changing environment
• Ability to work well in a team environment or independently with minimal supervision
• Comprehensive understanding of data center best practices is a bonus
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.