Data Center Operator We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Springfield, IL Horace Mann We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. https://boards.greenhouse.io/horacemannservicecorporation keywords: job description,support,performance,reporting,education & experience Infrastructure Operations $18.51 - $29.13/hour Overview: Data Center Operator: Base-level role; work is primarily task-based, routine maintenance activity with some specialized skill set supporting Operations or data center management. 3rd Shift – 11:00pm-7:00am Sunday, Monday, Tuesday, Wednesday, and Thursday This position is required to be on-site in our Springfield, Illinois office. Entity of type com.vizirecruiter.common.domain.model.Label with id: 8409 Responsibilities: * Monitors, manages and maintains mainframe computer systems and schedule. * Performs troubleshooting and resolution of moderate mainframe cycle issues. * Analyzes and performs problem analysis of mainframe issues before engaging additional support to better assist with resolution. * Provides reporting on operational processes for interdisciplinary use which may also be used for management reporting. * Knowledge of general mainframe cycle processing to be able to support all shifts, if necessary, in the event of an emergency. * Expertise in specialized shift processing for assigned shift. * Knowledge of various mainframe applications. * Ability to document in detail the issue being reported, steps taken to resolve, or attempt to resolve, and to escalate to the appropriate support team in a timely manner. * Provides operational support on assigned shift. * Proactively provides statuses, raise issues, and communicates necessary information on a regular basis. * Responsible for meeting critical performance measures for the team including service level agreements and quality standards. * Accomplishes department and organization mission by completing related results as needed. Entity of type com.vizirecruiter.common.domain.model.Label with id: 464 Entity of type com.vizirecruiter.common.domain.model.Label with id: 362 Entity of type com.vizirecruiter.common.domain.model.Label with id: 412 Requirements: * Associate degree in applicable field or 1-3 years' applicable work experience in a related field. Entity of type com.vizirecruiter.common.domain.model.Label with id: 3102