Job Purpose:

To monitor and provide first level technical support on IT Infrastructure components hosted in T1 & T2 Data Centers and other remote locations. Provide daily updates on infrastructure related events to management for review and decision making.

Job Description:

• Regularly and proactively monitor all components of IT Infrastructure in all facilities where IT equipment is installed and take corrective action wherever necessary.
• Coordinate with vendors and manage the OLA to ensure that all corrective and preventive maintenance activities are carried out as per the schedule, quality & safety requirements.
• Regularly and proactively monitor critical IT services as identified by Management. Escalate and follow up with Level 2 Support teams for issue resolution.
• Liaise with IT Helpdesk staff in communicating with end users regarding planned and unplanned system outages, critical incident reports, etc.
• Manage system backups as per defined procedures and frequencies; Conduct periodic checks to restore backup data to test integrity of backups; Maintain records of backup tapes moved between locations.
• Maintain records of all activities performed by self / vendors / other support personnel within the Data Center premises. Be responsible for enforcing Access Policy at Data Centers.
• Ensure periodic health checks for all IT facilities components by conducting proactive timely drills and checks throughout the year. Document the DR drill procedures and results.
• Coordinate with the Technical Department, Building Facilities Management Section, Health & Safety Departments while engaging vendor resources onsite for preventive or corrective maintenance of equipment and components.
• Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program by adhering to ISMS standards & policies.
• Complete all tasks assigned by line manager.

Required Criteria:

• Bachelor’s Degree in Information Technology or equivalent
• 5+ years work experience in a similar role
• UAE Driving License