Job Description At Ardent Data Centers, you will be responsible for installing and maintaining customer equipment, managing cabling, and troubleshooting issues in a fast-paced 24/7 environment. Duties include rack and stack installations, fiber and coax termination, alarm monitoring, circuit testing, and inventory management, all while following safety protocols and maintaining accurate records. YOUR RESPONSIBILITIES: * Responding to customer requests and will perform technical tasks on behalf of customers * Installs customer equipment in racks (rack and stack) * Installs cabinets, ladder racks, fiber raceway, and build/install cages * Runs fiber and coax cross connects, and follows proper termination techniques per company established processes, procedures and policies, installs and tests advanced cross connect circuits (switched, multiplexed, etc.) * Conducts carrier circuit testing * Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels * You will monitor and respond to alarm notifications * Maintains detailed written records of all work activity * Assists with managing systems to avoid unplanned customer-impacting outages * Responsible for the tracking and proper labeling of all equipment per established procedures * Performs inventory management * Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly * Navigates and utilizes a CMMS system or other systems * You may perform other duties as assigned YOUR REQUIREMENTS: * Requires a minimum of a high school diploma and 2-4 years of related work experience. A 2-year degree or certification from a related technical training program is highly desirable as a minimum requirement * Able to read installation drawings (Visio drawings/spreadsheets) * General knowledge of safe working practices (e.g., familiar with proper tool safety, ppe, standards, eye protection, ladder safety, etc.) * Ability to logically analyze and solve problems * Ability to effectively multi-task multiple projects * Operate Hand and Machine Tools (hammer, drill, saw, etc.) * Operate electrical tools such as a multi-meter or infrared camera * Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook * You are able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation, ability to lift heavy objects of up to 50lbs * Ability to learn quickly and address issues as they arise in a mission critical 24x7 environment * Ability to write concise and accurate reports * Ability to work independently, but as part of a team concept * Exhibits a strong work ethic and accountability WHAT WE OFFER With us, you will work towards the future of HPC: from new, sustainable building methods for data centers to cooling concepts to software solutions for accelerated compute. Your approaches count: In official exchange formats or spontaneously at the coffee machine. At Northern Data, it's the best idea that counts - not the hierarchy. We're looking forward to getting your inputs! You make the difference in the company: Unlike in established corporations, at Northern Data you will really help shape things. From implementing new departments, to optimizing processes and culture. Best-in-class partners: The best work with Northern Data. This means a knowledge and time advantage from which your career and our customers benefit equally. Green by heart: Sustainability is at the core of Northern Data. With us, you actively work on the carbon neutrality of datacenters worldwide. Beginning with our infrastructure and continuing with the solutions for our clients, we work towards a green future. Home Office facts: Work with our international and virtual team flexible from home. And of course, your hardware wishes will be fulfilled to make your ideas for next level HPC come true.