Our client is a global leading real estate firm with Data Center solutions business unit, working closely with hyperscalers and expanding aggressively around the globe, currently seeking for a Data Center Operations Manager with strong technical skills and customer-facing experience to join their expanding team in Thailand.
As the Data Center Operations Manager, you are responsible for managing data center operation, maintenance, and overseeing modification of all critical environment systems including mechanical, electrical, fire protection system and Building Monitoring System. The successful candidate will be strong on critical operations function management, effective daily leadership, and administration of data center critical operations and 24x7 crews.
Responsibilities:
- Data Center Operations
Ensure professional execution of all tasks related to building management system monitoring, incident, problem, and change management from the data center.
- Service Level Agreements (SLA)
Ensure compliance with customer SLAs, covering aspects like environmental conditions, system uptime, incident escalation, and reporting.
- Procedure Compliance
Develop, update, and execute necessary Maintenance, Standard Operating, and Emergency Operating Procedures (MOP/SOP/EOP), training the team accordingly.
- Change Management
Handle Change Request Forms, work method statements, and Lockout/Tagout (LOTO) procedures under the Change Management Workflow Process.
- Leadership and Management
Oversee the critical operations functions, providing daily leadership and administration for 24x7 crews. Focus on safe, efficient, and reliable operation and maintenance of critical engineering infrastructure to meet cost-effective goals.
- Expertise
Serve as a subject matter expert in areas like critical electrical and mechanical systems, ensuring these meet customer needs and aim for 100% uptime.
Requirements: