About the role As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. This role requires 75% travel, mostly local. What you'll be doing * Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. * Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements. * Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. * Document and reports on work completed to ensure compliance with Company and Customer Procedures. * Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. * Provide customer service to internal and external customers to ensure consistent experience. * Embrace and support Computacenter's mission and core values. What you have * Proven experience in a data center environment, including rack & stack, cable management, switches, and access points. * Experience troubleshooting Cisco, Dell, and POS systems a plus. * Experience troubleshooting desktops and laptops. * Experience with ticketing systems such as ServiceNow. * Legally eligible to work in the United States. * Able to follow instructions and procedures * Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role * Demonstrates an organized approach to work. * Demonstrates customer service abilities * Routine administrative skills * Good interpersonal skills, basic literacy and numeracy skills * Demonstrates awareness of health and safety at work. * Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds. What you can expect There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.