Kforce has a client that is seeking a Data Analyst in Warren, MI. Responsibilities: * Data Analyst will develop, interpret, and distribute daily, weekly, monthly, and quarterly KPI performance reports for each department within Company Dealer Chat * Update performance dashboard * Leverage the XM Discover tool to underscore and supplement findings * Participate in quarterly analytics meetings to share/compare news, challenges, tips, best practices, guiding principles, case studies * Trend historical data to help shape measurable objectives and targets for annual planning purposes * Maintain a reporting pipeline calendar * Maintain and report digital headcount * Leverage Power BI to create visual representations of data and insights * As a Data Analyst, you will assist in developing KPIs definitions and goal adjustments * Assist forecasting team with scheduling and scheduling audits * Creating and educating/coaching on research and analytics * Foster a metrics-based approach to glean insights and drive the business forward * Assist both Company Dealer Chat Team Leads, support staff, and Coordinator team with projects * Participate in weekly Company Dealer Chat operations/coordinator/support team meetings * Participate in vendor meetings * Assist in revenue generating strategy meetings* Bachelor's degree * Experience with Power BI and a knowledge of data best practices * Understanding of Company Dealer Chat performance analytics * Excellent verbal and written communications skills to effectively communicate to internal and external stakeholders * Strong data analytical ability - focused on synthesizing data from multiple sources and systems * Thrives in a high pressure, collaborative team environment * A collaborative relationship builder * A customer-centric, results-driven mindset * Self-starter with a drive for innovation and continuous learning * Ability to multitask in a fast-moving workplace, meet tight deadlines and prioritize with strategy in mind