Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress. As a senior data analyst on our Personal Lines Control team, you'll optimize our external collections initiatives. Your expertise will be crucial in enhancing our collections processes and strategies. You'll develop and maintain comprehensive metrics reports to track collections performance and utilizing forecasting techniques to predict trends and outcomes, supporting strategic decision-making. You'll also conduct in-depth analyses to identify and quantify opportunities for process improvements by creating cost-benefit analyses (CBAs) to support automation and process enhancement initiatives. You'll assist in managing relationships with third-party collection agencies to ensure effective collaboration and performance as well as support post-cancellation/lapse collections processes to ensure seamless operations. In addition, you'll collaborate with internal stakeholders from Product R&D, Commercial Lines, Servicing Team, ProBill, and PL Control to identify and coordinate improvement opportunities while facilitating communication and alignment across teams to drive collections success. Remote work allowed. Must-have qualifications * A minimum of six years of analytical work experience. * {OR} Bachelor's degree or higher and a minimum of five years of analytical work experience. * {OR} Bachelor's degree or higher in a quantitative field of study and a minimum of three years analytical work experience. Preferred skills * Strong experience with a variety of analytical tools including SAS, SQL and Tableau * Experience with Cost Benefit Analysis (CBA) and understanding of how to use data to drive decisions, provide insights, and be able to present those insights in a meaningful way * Experience with collections * Solid communication skills both verbally and in writing across various levels and roles * Ability to work in a team-oriented environment, adapt to new situations and learn quickly Compensation * $79,200 - $105,600/year depending on position level * Gainshare bonus up to 30% of your eligible earnings based on company performance and position level Benefits * 401(k) with dollar-for-dollar company match up to 6% * Medical, dental & vision, including free preventative care * Wellness & mental health programs * Health care flexible spending accounts, health savings accounts, & life insurance * Paid time off, including volunteer time off * Paid & unpaid sick leave where applicable, as well as short & long-term disability * Parental & family leave; military leave & pay * Diverse, inclusive & welcoming culture with Employee Resource Groups * Career development & tuition assistance * Onsite gym & healthcare at large locations Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer Sponsorship for work authorization for foreign national candidates is not available for this position. For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/ #LI-Remote Share: Apply Now