As a Data Analyst Lead at Reality Labs' Customer Experience (CX) team, you'll be part of a global team that unlocks the power of customer feedback and insights across their end-to-end journeys to drive customer experience improvements and business growth. Your background and experience in advanced analytics will help us identify and act on our customers' needs, preferences, and behaviors, enabling us to deliver exceptional experiences. In this role, you will employ your advanced analytics skills and functional expertise in customer insights to look at end-to-end customer journeys to identify trends, pain points, and opportunities in enhancing customer satisfaction and shaping the future of our product and services. To be successful in this role, you'll have a passion for data storytelling, experience managing multiple projects concurrently, and enjoy a fast-moving organization. You will thrive within cross-functional teams, excel at building and managing relationships with internal partners and stakeholders, and exhibit proven organizational and presentation skills.8+ years of experience in data analytics, data science, or related analytical roles Background and experience working with CX, customer support, customer insight, marketing or Voice-of-customer data Proficiency in programming languages such as Python, R, or SQL Experience with machine learning concepts and experience working with machine learning libraries and frameworks (e.g. scikit-learn, TensorFlow) Experience managing time-sensitive projects through to completion while balancing evolving priorities and a broad range of stakeholders Experience working with operations functions Master's degree in Computer Science, Statistics, Mathematics, or related field Experience creating interactive dashboards with Tableau, Power BI, and others, with proven communication and presentation skills to deliver actionable insights Experimentation experience to design multivariate tests, synthesize test results and build frameworks to make data-informed launch decisions Knowledge of Natural Language Processing (NLP) techniques Familiarity with customer support software (e.g. Salesforce) Certification in data science or related field (e.g., Certified Data Scientist) Experience working with operations functions, preferably in the customer experience or customer support operations space