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Job Title: Business Intelligence (BI) and Data Analyst

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands.

VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience though an industry leading generative AI product portfolio that spans hiring, training, customer contact, and feedback.

Job Description

As a Business Intelligence (BI) and Data Analyst at VXI Global Solutions, you will play a pivotal role in driving data-driven decision-making and providing actionable insights to enhance customer experience and management strategies. You will work closely with cross-functional teams to analyze data, generate reports, and deliver insights that inform business initiatives and drive operational excellence. This is an exciting opportunity to work with cutting-edge technologies and shape the future of data-driven decision-making at VXI Global Solutions.

Responsibilities

• Collaborate with business stakeholders to understand data requirements and objectives.
• Extract, transform, and analyze data from multiple sources to identify trends, patterns, and key insights.
• Develop and maintain dashboards, reports, and visualizations to communicate findings and KPIs effectively.
• Perform ad-hoc analysis and data investigations to answer business questions and address challenges.
• Monitor data quality and integrity, identifying and resolving data discrepancies and inconsistencies.
• Work closely with data engineers to ensure data availability, accuracy, and completeness.
• Continuously identify opportunities to improve data processes, tools, and methodologies.
• Stay current with industry trends and best practices in business intelligence and data analysis.
  
  

Requirements

• Bachelor's degree in Computer Science, Statistics, Business, Economics, Engineering, or a related field.
• Proven 3+ years experience as a BI analyst, data analyst, or similar role
• Proficiency in SQL and/or other query languages for data manipulation and analysis.
• Experience with data visualization tools such as Tableau, Power BI, Apache Superset or Looker.
• Strong analytical skills and ability to translate complex data into actionable insights.
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical audiences.
• Detail-oriented with a strong focus on data accuracy and quality.
• Ability to work independently and collaboratively in a fast-paced environment.
  
  

Join VXI Global Solutions and be part of a dynamic team driving innovation and delivering exceptional customer experiences. Apply now to embark on a rewarding career in business intelligence and data analysis with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!