A partner of The Mom Project in the automotive industry is seeking a contract Data Analyst to be responsible for data analytics and reporting digital experiences. You’ll cultivate reports highlighting key trends and insights related to operational performance, as well as customer behavior and concerns. These insights will contribute to improving their dealer chat, helping them to build better relationships with our enrolled dealerships, gain new dealer enrollments, and increase revenue. This role will report to the Engagement Lead.

The ideal candidate has a passion utilizing data to tell actionable stories that help drive the business forward. As the digital landscape changes and reporting requirements shift, specific tasks may change. The ideal candidate is open to change and flexibility in their day-to-day responsibilities.

Responsibilities

• Develop, interpret, and distribute daily, weekly, monthly, and quarterly KPI performance reports for each department within the dealer chat.
• Update the performance dashboard.
• Leverage the XM Discover tool to underscore and supplement findings.
• Participate in quarterly analytics meetings to share/compare news, challenges, tips, best practices, guiding principles, and case studies
• Trend historical data to help shape measurable objectives and targets for annual planning purposes
• Maintain a reporting pipeline calendar
• Maintain and report digital headcount
• Leverage Power BI to create visual representations of data and insights
• Assist in developing KPI definitions and goal adjustments.
• Assist the forecasting team with scheduling and scheduling audits.
• Creating and educating / coaching on research and analytics.
• Foster a metrics-based approach to glean insights and drive the business forward
• Assist both dealer chat Team Leads, support staff, and the Coordinator team with projects.
• Participate in weekly dealer chat operations/coordinator/support team meetings
• Participate in vendor meetings
• Assist in revenue-generating strategy meetings
  
  

Qualifications

• Bachelor’s degree
• 2+ years with Microsoft Access/Excel Visual Basic for Applications (VBA)
• Understanding of dealer chat performance analytics
• Excellent verbal and written communication skills to effectively communicate with internal and external stakeholders.
• Strong data analytical ability – focused on synthesizing data from multiple sources and systems
• Thrives in a high-pressure, collaborative team environment
• Ability to multitask in a fast-moving workplace, meet tight deadlines, and prioritize with strategy in mind
• A collaborative, relationship builder
• A customer-centric, results-driven mindset
• Self-starter with a drive for innovation and continuous learning
• Experience with Power BI and a knowledge of data best practices
  
  

Hours and Location:

• Monday - Friday, 40 hours/week
• This role is hybrid (Tuesdays, Wednesdays, and Thursdays onsite) in Warren, MI
  
  

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.