Data & Reporting Coordinator - Volunteer Center At United Way of Greater St. Louis, we unite people and organizations to tackle the most critical challenges facing our community. Through collaborative efforts, we're transforming our region into a place where everyone can live, work, and thrive. Join us in this mission to create lasting change beyond just a day job. Come be a part of something meaningful! United Way's Volunteer Center is the region's resource for volunteer engagement and quality volunteer program management. Its mission is to connect individuals, families, neighbors, employee groups and friends to quality service opportunities, to engage civic leaders and donors at every stage of one's life volunteering through United Way's partner and member agencies across the region, and, to help agency partners demonstrate meeting quality standards in volunteer program administration. This position will support the Volunteer Center overall in organizing, reporting, and analyzing data as efficiently as possible. This person will be key in maintaining and developing data processes, standards, reports, dashboards, and trends for the volunteer platform (Salesforce). Additionally, providing technical support to the volunteer platform to ensure a seamless user experience. We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule. General Responsibilities: Create, implement, and maintain reports for the entire Volunteer Center. Compile yearly Volunteer Center data and complete national reporting. Develop and maintain reports and dashboards to identify and evaluate platform engagement trends. Build custom database fields and processes to address platform reporting needs. Monitor data quality on a continuous basis and perform daily data maintenance. Provide support for quarterly platform updates and data cleansing. Daily identification of platform problems and solutions. Keep current on Salesforce, Salesforce Apps, and platform releases and bugs. Monitor user adoption rates and work with team to respond as needed with additional platform resources. Manage the import and export data processes for strategic volunteer partnerships. Provide support to staff team responsible for inputting data in the volunteer platform. Oversee data migration between the volunteer platform and other internal databases. Deliver prompt and courteous internal and external customer service aligned with United Way of Greater St. Louis's mission and values. Assist with content and platform strategy informed by data analysis. Attend staff meetings. Provide general Volunteer Center team support as needed but not limited to times of disaster response or multiple/large scale volunteer event days. Contribute to the overall success of United Way by performing other essential duties and responsibilities as assigned. Key Accountabilities: Maintain and gain technical knowledge in Salesforce needed to advance data maintenance and analysis. Respond proactively to potential delays in a manner that reduces or eliminates the risk of delay. Ensures all stakeholders and users receive timely, appropriate and accurate data request. Ensure new processes are simplified to leverage across the organization. KSA (Knowledge, Skills and Abilities): Minimum of 1-3 years of experience working with data analysis/reporting. Must have an associates degree, bachelors degree preferred. Proficiency in Microsoft Excel is a must, particularly in data manipulation and reporting. Familiarity with XLOOKUP, Pivot Tables, and Power Query is preferred for this role. Familiarity or previous experience with Salesforce preferred. Ability to perform excellent customer service while consistently meeting deadlines. Ability to effectively coordinate multiple requests simultaneously and ensure follow-through on assignments to completion. Attention to details and proofing documents while establishing priorities. Excellent communication skills, both written and verbal. Ability to work independently and with a staff team towards a common goal. Employment is contingent upon a successful background check. United Way of Greater St. Louis is an equal opportunity employer.