Tyto Athene is seeking a forward-thinking and self-motivated Cybersecurity Shared Services Manager to lead an exciting and transformative program in support of our US Federal Government customers. This exciting role requires an appetite for learning, superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to work in a highly collaborative work environment. Business acumen in dealing with senior leaders within the Federal Government is important. You will connect with key business executives and technical leaders to develop long-term relationships and a strong customer portfolio. Your main function will be to liaise between customers and internal teams to ensure timely and successful delivery of our services according to customer needs.

Responsibilities:

• Provide direct oversight of cybersecurity shared services program operations and administrative activities, including risk, issue, financial, quality, and stakeholder management
• Lead the standardization of service delivery management principles across the shared services program
• Supervise and support service delivery managers with project planning and execution to ensure quality, schedule, and budget objectives are achieved
• Coordinate and manage initiatives and projects aimed at improving the services we provide to our customers – including environment availability and stability, system performance reviews, and improvements.
• Effectively prioritize and manage multiple projects and deadlines
• Organize and lead quarterly business review meetings to provide strategic and operational updates on service delivery accomplishments, challenges, and next steps
• Prepare and present written communications, plans, reports, briefings, and background materials for a wide range of audiences, including federal senior executives
• Facilitate relationships across a wide range of stakeholders, including clients, their shared services customer, vendors, and other industry groups
• Supervise financial analysts to ensure service costs are appropriately calculated and support the government to acquire commercial services and products in support of the program’s offerings
• Provide insights that enable service capacity planning
• Identify and implement cost savings initiatives and support effective service capacity planning
• Lead marketing and growth initiatives that increase adoption of shared services

Required:

• Bachelor's degree or equivalent combination of education and experience
• Minimum of eight (8) years designing highly complex IT systems or programs
• Client-facing experience, ideally in an Information Security-related field
• Relevant experience (at least 5) leading successful IT projects, preferably in the Federal Government
• Ability to supervise staff and resolve performance issues
• Ability to clearly communicate project requirements, challenges, and opportunities
• Proven track record of successfully organizing, structuring, and creating cross-functional efforts, projects, and programs
• Proven continuous improvement analytical experience including strong project management and reporting capabilities.
• Ability to apply critical thought processes to develop, recommend and implement strategies and programs that address team objectives
• Knowledge of federal financial regulations and procurement processes
• Experience developing cost estimates and cost models
• Ability to embrace ambiguity
• Ability to establish new or improving operational processes
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to effectively facilitate and communicate at all levels of the organization and across cross-functional teams in a matrix environment
• Capability to lead through influence across all levels of the organization
• Must be results-oriented, self-motivated, energetic, proactive, and a team player, with the ability to think conceptually and strategically
• Experienced in providing metrics inputs to various reporting decks, and communicating key performance indicators to stakeholders in support of business objectives

Desired:

• PgMP or PMP certification is preferred
• 3 years of experience developing performance metrics
• 3 years of experience developing Service Level Agreements (SLAs)
• Previous experience with or strong knowledge of Cybersecurity or Security Operations centers (SOC), particularly in a managed services environment, is highly desired
• Previous experience with or strong knowledge of federal shared services is highly desired

Clearance:

• Active Top Secret clearance with SCI eligibility is required

Location:

• This position requires travel to the DC area on q quarterly basis and upon request.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.