Job Description:

• Responsible for all Engineering activities for Cyber Security products
• Provide technical solution initiative, PoC, implementation services including proposal, design, testing, deployment & documentation.
• Provide technical support in ensuring customer satisfaction.
• Analyse and clarify customer queries through troubleshooting and researching existing knowledgebase articles/known issues.
• Be on routine standby to support 24×7 maintenance support calls.
• Requires the ability to communicate issues clearly and concisely.
• Excellent written and verbal communication skills are a necessary part of the job.
• Actively participate in team and departmental meetings by providing feedback on the current day to day activity and recommendations for improvement.

Job Requirement

• At least 3-5 years of experience supporting cybersecurity or network security related solutions.
• Able to perform endpoint & network troubleshooting to isolate the cause of the issue
• Equip with knowledge & experience on Cloud Based Solution.
• Past experience on Cyber Security Products & Cyber Security Knowledge are added advantages
• Able to work independently as well as in a team environment
• Willing to work hard and have passion to learn about new technologies