Role Purpose
The purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information
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Performance Parameter
Measure
1.
Customer centricity
Timely security breach solutioning to end users, Internal stakeholders & external customers experience
2.
Process Adherence
Adherence to SLA’s (90-95%), response time and resolution time TAT
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