• Be part of a vibrant and supportive culture that values people
• Enjoy our flexible working arrangements and suit your lifestyle
• Benefit from our “ wellbeing days ” to recharge when it counts
• 12-month fixed term opportunity Based in Auckland or Wellington

At Kiwibank, we’re here to make Kiwi better off. We’re ambitious, innovative, and driven by our purpose. If you’re ready to make an impact and help shape the future of our UX & CX Design function, we’d love to hear from you.

Kō tātou tēnei . Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matter .

We’re on the lookout for a strategic and energised leader to take up this newly created role. As Senior CX & UX Operations & Delivery Manager, you’ll work closely with the GM and CX & UX Design Leadership Team to optimise how we operate , plan and deliver our workslate to improve customer experiences. You’ll drive planning and delivery processes, ensure visibility and alignment across initiatives, and lead a roadmap of improvements that enhance the Exp erience Research & Design team’s ways of working interally and across Kiwibank . From overseeing key projects to managing budgets, procurement, and vendor relationships, this role has broad reach across Kiwibank—and plays a critical part in shaping how we work, collaborate, and ultimately deliver better outcomes for all Kiwi.

Ko tātou tēnei . Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

• A track record of improving delivery in complex environments
• Strong planning, project management, and change skills
• Experience in agile or continuous improvement models
• Financial, procurement, and vendor management savvy
• Excellent stakeholder engagement – from boardroom to design floor
• Strong understanding of the role and work of experience design and research functions

You don’t need to tick every box to be considered! Above all, we’re looking for an experienced operations and delivery leader who’s ready to roll up their sleeves, get stuck in, and truly embodies Kiwibank’s purpose and Ngā Kauwaka. If you thrive in a fun, supportive work environment, we’d love to hear from you.

Tono mai | Apply Now – Join our Kiwibank team, where you will thrive and grow your career. Please take a few moments to complete our application form by clicking on the APPLY NOW button below. We look forward to hearing more about you.

Applications close on Sunday 11th May 2025. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For a copy of the position description, please see the ad on our Kiwibank Careers site.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us . Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.