About the Role:

We’re looking for a Customer Support Specialist who will ensure our members have the best possible experience. Your job is to support members, solve their concerns, and keep them happy and engaged throughout their journey with us.

What You’ll Do:

• Help members with:
• Account cancellations or updates.
• Device returns, replacements, and troubleshooting.
• Payment-related questions.
• Make sure members:
• Can run a breath test correctly without errors.
• Know when and how to order more pods.
• Stay engaged in chats with their coach.
• Have their Apple Watch or Fitbit connected properly to the app.
• Know how to join Zoom sessions.
• Follow up with members to resolve any issues quickly and smoothly.
• Work closely with coaches and other teams to give members a consistent, positive experience.
• Share member feedback to improve processes and services.

What We’re Looking For:

• 2+ years experience in customer success or similar roles.
• Strong problem-solving skills with a positive, solution-oriented mindset.
• Excellent communication skills—clear, friendly, and professional.
• High emotional intelligence—patient, empathetic, and understanding.
• Comfortable helping members with basic tech setups (devices, apps, Zoom, fitness trackers).
• Organized and detail-oriented.
• Experience in wellness, healthcare, or tech support is a plus, but not required.
• Ability to work on site and in a US shift (9:00 PM - 6:00 AM Ph Time).

Why Join Us?

✨ Competitive salary & benefits

✨ Dynamic and collaborative work environment

✨ Growth opportunities in a fast-paced organization

✨ Exposure to global operations and stakeholders

Apply now and be a part of our dynamic and growing team!