At IC Markets Global, we’re not just building a trading platform — we’re building the future of online Forex and CFD trading.

As one of the world’s most recognised Forex CFD providers, we empower traders with institutional-grade tools, lightning-fast execution, and some of the tightest spreads in the industry.

Our technology, platforms, and pricing solutions are at the forefront of innovation — designed by traders, for traders. But what truly sets us apart?

Our people. We’re a team of passionate professionals from around the globe, with deep roots in the financial markets.

Our founders were instrumental in shaping one of the largest regulated CFD providers — and we’ve brought that same drive and expertise to IC Markets Global.

We believe in collaboration, high performance, and bold innovation. Joining IC Markets Global means becoming part of a company that’s revolutionising access to the financial markets — and doing it with transparency, integrity, and excellence at every level.

Job Role and Responsibilities:

Customer Support Management

• Deliver prompt, professional support via phone, email, chat, and social media.
• Handle complex inquiries related to CFD trading, accounts, and platform use.
• Resolve escalated issues to ensure client satisfaction.

Technical Assistance

• Provide technical support on trading platforms (e.g., MT4, MT5).
• Troubleshoot software/connectivity issues and coordinate with IT for escalations.

Client Onboarding & Account Management

• Assist with new account setup, verification, and funding.
• Support clients with deposits, withdrawals, and margin calls.

Market Knowledge & Client Education

• Stay updated on market trends and CFD products.
• Educate clients on trading concepts and maintain helpful resources.

Escalation & Issue Resolution

• Manage client complaints and escalate critical issues internally.
• Ensure compliance with policies and regulations.

Reporting & Feedback

• Share client insights and recurring issues with management.
• Prepare reports on support performance and collaborate with internal teams.

Coaching & Mentorship

• Train and support junior team members.
• Help onboard new hires and improve service standards.

Candidate Requirements:

Education:

• Bachelor’s degree in Business, Economics, or a related field (preferred).
• Certification or training related to financial markets or CFD trading (a plus).

Experience:

• Minimum 6 months - 2 years of experience in customer support, preferably in the financial services or CFD industry.
• Experience in trading platforms and financial market knowledge, including CFDs, Forex, and other financial instruments
• Proven track record in resolving complex client issues and providing excellent customer service in a fast-paced environment.

Language Skills:

• Fluency in Vietnamese/Thai/Japanese/Indonesian/Chinese (both written and spoken) is essential for effective communication with clients and vendors who speak these languages.
• Excellent knowledge of English (written and spoken) – required for internal communication and documentation