Customer Support Representative

Summary – Responsible for acting as the focal point to all internal and external customers regarding delivery schedules and planning activities that support our production and shipping requirements. Provide support for delivery and planning issues, take initiative to remove non-value added work and implement process improvements when necessary.

Job Duties

• Organized, proactive, and accurate management of customer delivery issues

• Perform purchase order review and input

• Identify and resolve delays that compromise promise date

• Improve schedules to meet customer’s needs

• Timely communication to and from customer

• Maintain entry of schedule dates and OPD

• Perform timely schedule entry and schedule changes

• Provide planning support routines

• Participate in problem solving to improve product quality

• Respond to customer expedites and special requests

• Accurately and promptly respond to and resolve customer complaints

Requirements

• 2+ years of B2B customer service experience, preferably in manufacturing

• Bachelor’s degree in business or similar field preferred but not required

• Excellent verbal and written communication skills

• Demonstrate strong delegation skills, follow-up, motivation and accountability

• Strong computer skills