Provide world-class customer support, responding to all customer inquiries, supporting outside sales efforts, and following up with internal parties to pursue final response to the customer. Build strong relationships with customer base and thrive as a member of multiple teams within the organization. Bachelor’s Degree and 2 – 5 years’ experience in Customer Service, Inside Sales or Contract Administration required.

Specialized Knowledge, Expertise And/Or Abilities Consistently Required

• Strong verbal and written communication skills.
• Ability to satisfy all internal and external customer questions with accuracy, speed, and courtesy.
• Must be capable of organizing and prioritizing multiple tasks with the ability to meet deadlines.
• Intermediate knowledge of MS Office, Advanced Excel and Collaboration software is required.
• Experience in a manufacturing/technical environment preferred.
• Technical aptitude and knack for problem solving.
• Ability to work in a team environment, share information and processes.
• Must have a positive, can-do, attitude and be able to work in a team environment, supporting team members to maximize group results.
  
  

Primary Responsibilities

• Be proactive in nature, provide answers as well as solutions to complex customer inquiries for US customers.
• Develop complete knowledge of Ashcroft products to provide technical and commercial information to the customer. Acquire full knowledge of products, specifications, applications, features, benefits, etc. Ongoing technical and commercial training will be provided (classroom and hands on) to become more knowledgeable of all aspects of the business in order to provide world-class service to customers.
• Answer all routed incoming phone calls with the goal of providing first call resolution. If an answer must be provided later, provide updates every 4 working hours until the request is satisfied.
• Provide proactive updates on any issues as they arise, stay connected with Operations contacts to obtain the latest information in support of keeping the customer informed. Respond to all inquiries related to applications, capabilities, limits, product recommendations, modifications, new products, competitive comparisons, material compatibility, special requests, etc.
• Work with the Inside Sales group to innovate and improve upon current processes with the goal of improving service levels and streamlining processes to provide maximum return for both the customer and organization.
  
  

Ashcroft Inc. is an Equal Employment Opportunity Employer

EOE AA M/F/Veteran/Disability

Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee

status under the Immigration and Nationality Act.