As a Customer Care Representative, you'll be the reassuring voice for individuals navigating their vehicle financed account, offering support and solutions over the phone. This role is about listening, building rapport and addressing inquiries to the satisfaction of each customer. We strive for one call resolution! Responsibilities: Offer personalized assistance to SETF customers while maintaining professionalism throughout all interactions Create customer experiences that result in brand loyalty Document customer interactions in the Customer Relationship Management system and escalate complex issues to the relevant department Qualifications: Previous customer service experience a plus but not required Excellent verbal and written communication skills Problem solving with a customer focused mindset Computer proficiency Benefits: Excellent pay, bonuses, & retirement savings Pay differential for Spanish speaking candidates Toyota Vehicle Purchase Deals & Discounts 4 Weeks Paid Time Off Tuition Reimbursement and opportunities for career growth Health & Wellness benefits including onsite Medical Clinic #LI-MW1 #LI-Hybrid This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.