Join Timerack – Where Innovation Meets Impact in Workforce Management About Us

At Timerack, we're on a mission to revolutionize the temporary staffing industry. Since 2013, we've been shaking up traditional time-tracking with our cutting-edge, user-friendly platform that empowers staffing agencies to manage their workforce with ease, accuracy, and efficiency. With 24/7 access, flexible clock-in options, and seamless integration with top ATS and payroll providers, we’re the go-to solution for agencies across the country. Headquartered in vibrant Raleigh, NC, Timerack is growing fast – and we want you to grow with us. Explore more at www.timerack.com.

Your Next Opportunity: Customer Support Representative

Location: Raleigh, NC (Hybrid – in-office training required, remote flexibility available afterward)

Type: Full-Time

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, tech-driven environment? Timerack is looking for a dynamic Customer Support Representative to be the friendly, knowledgeable voice our clients rely on every day. You'll be the first line of support, guiding users through issues, offering solutions, and making sure every interaction leaves a positive impact.

Benefits:

Health, Dental, Vision Insurance Plans

PTO Accrued

401k Eligibility after 1 year

What You’ll Do:

• Be a trusted advisor to our customers via phone and email – delivering friendly, responsive, and effective support
• Troubleshoot technical issues and provide real-time problem-solving
• Collaborate with team members to continuously improve support processes
• Handle shipping logistics and manage inventory for our time-clock hardware
• Make a real difference by helping staffing agencies streamline their operations

What We’re Looking For:

• A people-first mindset with excellent communication and customer service skills
• Strong troubleshooting abilities and a natural curiosity for tech
• A proactive, solutions-oriented attitude
• Ability to juggle tasks independently and thrive in a collaborative team
• Prior experience with software support or workforce/time-tracking systems is a big plus
• Minimum of an Associate’s Degree or equivalent experience in a related field

Why Timerack?

• Be part of a tight-knit, innovative team that values your voice
• Gain hands-on experience with industry-leading technology
• Enjoy a flexible work environment with remote opportunities
• Grow your career in a company that’s making waves nationwide

Ready to Make an Impact?

• Apply today and become a part of a company where your work truly matters.