Customer Service Support

Livermore, CA (94551)

Duration: 12+ Months

Pay rate: $30 - $35 / Hourly

Schedule Notes: Floater must be willing to work on various shift base on business needs. Wednesday to Saturday, 7 AM to 6 PM PST.

Description:

Interacts with customers, company account team, and field service representatives to handle a variety of pre-sales and post-sales service functions for both domestic and international customers.

Engages in extensive direct customer interactions, responsible for processing customer orders in SAP with expediency and accuracy, including machine down orders, RMAs, exchanges, and service orders.

Responsible for order entry, validation, and monitoring orders to ensure they meet delivery schedules.

Experienced in outbound and reverse order processing.

Must be flexible to work weekends and holidays.

Work Shift Hours: Wednesday to Saturday, 7 AM to 6 PM PST.

Requirements:

1-2 years of SAP order processing and call center experience. Must be highly responsible and able to follow through on tasks to completion.

Clear and effective verbal and written communication.

SAP knowledge

Flexible to handle different situations and work schedule.

BENEFITS DISCLOSURE

Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.