Major Responsibilities May Include

• Act as a go to for information and training of new hire CSR’s
• Serve as the primary point of contact for customers, addressing inquiries and concerns promptly
  
  

and professionally.

• Educate customers about features and benefits of products to improve product related sales and
  
  

customer satisfaction.

• Generate expiring warranty inspections with outbound calling and solicitation.
• Utilizing the Expert Alert system, generate service calls by calling customers with error codes
  
  

and warnings on their John Deere equipment.

• Cultivate strong relationships with customers, understanding their unique needs and
  
  

preferences.

• Route customer complaints to designated Region Operations Managers for investigation and
  
  

resolution.

• Collaborate with internal teams to ensure smooth execution of service and parts
  
  

request.

• Manage documentation for Mass Channel follow up contacts.
• Meet / exceed monthly goals while increasing customer satisfaction
• Answering phone calls/chats/customer support emails, branch questions or requests/taking on
  
  

responses for our Region Operations Teams.

• Collaborate with CSC Manager to review analytics, to track performance metrics and drive
  
  

improvement.

• Participate in on-the-job training activities, cross-train other employees on various tasks, and
  
  

take individualized training as assigned.

• Maintain clean, professional, and safe work environment; creating an environment that welcomes
  
  

others.

• Adhere to Tellus Equipment culture related to respect for the individual, service to our
  
  

customers and striving for excellence.

• Perform other duties as assigned.
  
  

Salary range: $14.00 - $18.00 per hour.