Job Type

Full-time

Summary: The Customer Support Representative (CSR) provides a high level of customer service at the Main Office. As the first point of contact for our members, the CSR provides effective problem resolution by combining technical knowledge with unsurpassed relational skills in order to “delightfully satisfy” our member’s needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Assist members with inquiries via phone, walk ins or emails;

· Responsible for sending out informational packets

· Answers all eligibility questions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Requirements

Location: Honolulu, HI

Knowledge, Skills, & Abilities:

· Ability to provide effective leadership in all aspects of position.

· Excellent written and verbal communication skills.

· Must be dependable and maintain excellent attendance.

· Strong analytical skills and problem-solving skills.

· Subject-matter expert within field.

· Ability to grow with changing demands of the position and the company.

· Strong computer skills, including Word, Excel, Outlook, and Power Point.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school or G.E.D. equivalent; and minimum of one year related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.