Roles And Responsibilities

• Supports customers by providing helpful information,
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Answering questions, and responding to complaints.
• Maintaining a pleasant work environment for your team
• Conducting quality assurance surveys with customers and providing
  

feedback to the staff.

• Possessing excellent product knowledge to enhance customer suppor
• Handling Customer concerns and complaints in a timely manner
• Informing Customers of upcoming promotions, offers, updates and
  

much more

• Courier Tracking, contacting courier people, give a feedback to
  

customer

• Semi Voice process
  

Skills:- Communication Skills