Company Description

EAMOT is a team of experienced professionals specializing in electromechanical equipment, software and hardware, and the service industry. We provide a variety of services, including Annual Maintenance Contracts (AMC), consulting for green solutions, and helping clients transition to sustainable alternatives to minimize their environmental impact. Our parent company, Elekron Engineers, established in 2000, is dedicated to supporting and servicing the electromechanical equipment industry in the retail sector with state-of-the-art Standard Operating Procedures (SOPs) and an innovative approach.

Role Description

This is a full-time on-site role for a Customer Support Coordinator located in Bengaluru. The Customer Support Coordinator will be responsible for handling customer inquiries, providing support and solutions, ensuring customer satisfaction, and maintaining positive customer relationships. The role includes tasks such as responding to customer emails and calls, troubleshooting issues, coordinating with other departments, and maintaining accurate records of customer interactions.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Customer Support and ensuring Customer Satisfaction
• Analytical Skills to investigate and resolve customer issues
• Excellent interpersonal and problem-solving abilities
• Ability to work on-site in Bengaluru
• Mechanical Bachelor’s degree/Diploma
• Prior experience in the service or electromechanical industry is beneficial
• Freshers are welcome to apply for this post.