JOB REQUIREMENTS: Description Job Summary for Customer Support Center

Representative: This position is responsible for creating and

maintaining positive ongoing customer relationships by providing

superior customer service, personalized interactions, and proactively

seeking out sales opportunities to promote and sell all bank products

and services when beneficial and appropriate. Duties and

responsibilities for Customer Support Center Representative: Conveys an

impression of service reflecting favorably of individual, team, and bank

standards, and shows a sincere interest in meeting and exceeding

caller\'s needs. Demonstrates proper telephone etiquette; uses call

center technology to effectively route calls. Assists and educates

internal and external callers with questions relating to product

knowledge, account related inquiries, consumer electronic banking

services, and troubleshooting. Serves as a resource for internal and

external callers on system related issues or questions relating to

functionality of products and services. Verifies contact information for

customers and updates as necessary; performs account inquiries and

maintenance related to the nature of each call. Effectively uses on-line

resources to ensure accuracy and communicates information in a way each

caller can understand. Effectively uses the core processing system and

other applicable tools to research and troubleshoot caller inquiries.

Has a strong knowledge of product lines with ability to discuss benefits

in line with caller\'s individual needs. Proactively recognizes and

creates opportunities to actively promote and sell bank products and

services. Maintains working knowledge of core processing system and

other applicable tools, as well as bank policies, procedures, and

regulatory requirements applicable to the Customer Support Center. Keeps

abreast of industry trends, standards, and other external factors that

may affect the department and bank. Performs various file maintenance

projects, outbound calling campaigns, and other duties when assigned.

Qualifications for Customer Support Center Representative: Experience

Required: 1-2 years experience in call center and/or branch banking

environment Required: 1-2 years in a sales and goals-based environment

Preferred: 2-4 years experience in call center environment Preferred:

2-4 years in a sales and goals-based environment Required: Ability to

use and comprehend Microsoft Word, Excel and Outlook. Education High

School diploma or general education degree (GED). Working conditions A

fast paced professional office setting. Individuals must be flexible in

work schedule and have the ability to adjust their daily schedule as

dictated by call volumes and staffing to avoid call overflows. Benefits

for Full-Time Position: Outstanding Medical, Dental, and Vision

Insurance 401(k) matching Employee Stock\... For full info follow

application link. EOE-Minorities/Females/Vets/Disabled Affirmative

Action Employer \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/5004CC4D157641F9