Company Description

About Us

At Reboot Staff, we specialize in connecting businesses with top-tier administrative and operational talent. Our mission is to support companies by providing dependable staffing solutions while helping individuals grow and succeed in their professional careers. Based in Austin, TX, we take pride in our people-first approach and our commitment to excellence in every placement.

Job Description

Job Description

Reboot Staff is currently seeking a detail-oriented and reliable Customer Support Assistant to join our team in Austin, TX. The ideal candidate will serve as the first point of contact for customers, providing support via phone, email, and other communication channels. You will work closely with various departments to ensure customer satisfaction and contribute to overall operational efficiency.

Responsibilities

• Handle incoming customer inquiries and resolve issues promptly and professionally
• Provide accurate information about products, services, and company policies
• Maintain a high level of customer satisfaction through quality support
• Log and track customer interactions using CRM software
• Escalate complex issues to appropriate departments as needed
• Follow up on customer requests to ensure resolution
• Assist in updating support documentation and FAQs
  
  

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Minimum of 1 year of experience in a customer service or support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Microsoft Office Suite and customer service software
  
  

Additional Information

Benefits

• Competitive salary: $40,000 - $44,000 per year
• Opportunities for career advancement and professional development
• Gain valuable customer service and administrative skills
• Full-time position, Monday through Friday schedule
• Supportive and growth-oriented work environment